Refund & Cancellation Policy

Effective Date: August 27th, 2025

Business Name: Jessie Liberty Coaching
Contact Email: [email protected]

1) Overview

Jessie Liberty Coaching provides coaching services and digital support designed to help clients achieve results through consistent participation. Because coaching requires time, effort, and active implementation, refunds are limited and only available under the conditions below.

2) Refund Eligibility

Refund requests will only be considered if all of the following are true:

You have completed all required program check-ins during the refund evaluation period.

You have followed the coaching plan consistently for the agreed program duration (including assigned actions and required communications).

You can provide documentation of compliance (check-in history, submitted progress updates, and completed assigned tasks).

Despite full compliance, you have not achieved measurable progress as defined in your program goals.

If any of the above conditions are not met, the request will be denied.

3) Non-Refundable Circumstances

Refunds will not be provided for any of the following:

Missed, skipped, or incomplete check-ins

Not following the plan, guidance, or assigned tasks

Personal scheduling conflicts, relocation, financial changes, or loss of interest

Failure to communicate in a timely manner with the coaching team

Change of mind after purchase

Results not achieved due to non-compliance

4) Cancellations & Installment Plans

Coaching services begin once payment is processed.

If you are enrolled in an installment plan, payments will continue as scheduled unless a refund is approved in writing under this policy.

To request cancellation of future services or billing inquiries, contact us in writing at [email protected].

5) How to Request a Refund

To request a refund, email [email protected] with:

Your full name

The email/phone used at purchase

The program purchased and purchase date

A brief explanation of your request

Any supporting documentation (check-ins, submitted progress, task completion)

6) Review & Processing Timeline

We will respond to refund requests within 5 business days.

If approved, refunds are processed back to the original payment method. Processing times vary by bank/payment provider (typically 5–10 business days).

7) Contact

If you have questions about this policy, contact:
Email: [email protected]
Mailing Address: 2304 Mansfield Drive, Burlington, Ontario, L7S 3J4, Canada